Creating more accessible services for Automatic Enrolment

When The Pensions Regulator (TPR) brought several Automatic Enrolment (AE) websites in-house, they wanted to understand how accessible the services really were, and what needed to change to better support users. They asked us to carry out an independent review and guide their teams through the improvements.

Our initial audit revealed more than 100 accessibility issues, with the sites meeting only 40% of WCAG 2.1 AA criteria. We explained the findings in clear, practical terms so TPR’s teams could see how these barriers affected real users and where their efforts would have the most impact.

We worked closely with TPR’s developers and content teams, offering hands-on training in screen readers and assistive technologies, and providing straightforward guidance throughout the remediation process. This collaborative approach helped everyone build confidence and embed accessibility thinking into everyday decisions.

After updates were completed, we retested the AE products, this time against WCAG 2.2 AA. The results demonstrated clear improvements:

100% compliance with the targeted WCAG criteria
Only three non-blocking observations
Full compliance with WCAG 2.2 AA, exceeding legal requirements

Our work with TPR continues. We’ve delivered user testing with disabled participants to give further assurance that fixes haven’t introduced new issues, and we’ve supported TPR in building regular checks, expert reviews and audits into their development process.

By treating accessibility as an ongoing commitment, TPR are creating services that stay inclusive — even as content and user needs change.

Find out more about our accessibility and compliance team and how we can work together.

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