Accessibility

This accessibility statement applies to www.civicuk.com, operated by CIVIC Computing Ltd.
We want as many people as possible to be able to use this website, including people with disabilities. We recognise that accessibility requires ongoing work, and we welcome feedback about barriers people experience.

How accessible this website is

We are aware of some accessibility limitations on this website:

  • Keyboard users may miss the motion control when using the “Skip to main content” link.
  • When motion is enabled, a homepage animation can make content appear to move faster than expected on mobile devices.

Further details are provided under “Known accessibility limitations” below.

Feedback and contact information

If an accessibility barrier prevents you from accessing information, using a service or completing a task on this website, please contact us. We will discuss the support or alternative way of accessing the information or service that would work for you, including information in another format.

You do not need to provide technical details to report a problem. If possible, tell us:

  • the web address of the page;
  • what you were trying to do;
  • what prevented you from doing it;
  • which browser, device or assistive technology you were using, if relevant.

Please let us know your preferred way for us to respond and any communication requirements.

You can also use these contact details if you are dissatisfied with our response to an accessibility issue. Please explain what remains unresolved.

Technical information about this website’s accessibility

CIVIC Computing Ltd is committed to making this website accessible to disabled people. We recognise our responsibilities under the Equality Act 2010, including the duty to anticipate accessibility barriers and make reasonable adjustments so that disabled people can access our services.

Our aim is for this website to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA.

Known accessibility limitations

Animation and motion controls

Some people may find the website’s animations distracting or uncomfortable.

On the first visit, a motion banner allows users to turn off animations and saves their preference. However, keyboard users who activate the “Skip to main content” link may bypass this banner and the navigation menu containing the motion control, making it harder to discover how to turn animations off.

When motion is enabled, the homepage includes a scroll-linked animation that can make content appear to move faster than expected on mobile devices, potentially causing disorientation. This effect can be disabled using the motion control.

What we’re doing to improve accessibility

We are reviewing the “Skip to main content” link and focus order to make the motion control easier for keyboard users to discover. We are also reviewing the homepage scrolling animation.

We will check changes on the live website before marking issues as resolved and update this statement to reflect the results.

Preparation of this accessibility statement

This statement was last reviewed on 5 November 2026.

The website was last assessed in August 2026. The assessment was carried out by CIVIC against the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA.

The assessment covered our website www.civicuk.com. It combined automated accessibility testing using our in-house tool, Sarosi, alongside SortSite, with manual testing using VoiceOver, JAWS, NVDA and TalkBack screen readers.

We will review this statement regularly to keep it up to date with the accessibility of our website and our progress in addressing known issues.