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About us

We use creative thinking and digital innovation – and 20 years of know-how - to help our clients communicate better with their audiences and achieve their goals.

Our mission is to understand the needs of our clients, develop the skills of our people, harness the power of technology and build rewarding experiences at every stage of the user journey

Who we are

Since 2001, we’ve delivered and hosted nearly 1,000 websites and online systems. But we’re more than a digital agency. Instead, we combine skills and experience to improve the way people experience all their everyday interactions with our clients. In short, we place user experience at the heart of everything we do.

None of this would be possible without some solid and proven specialisms – including digital strategy, design and development, UX and service design, and user testing. Naturally, you can add unrivalled customer service and value for money into the mix. And know-how. In fact, from strategy and design to development and support, you can be sure of one thing... CIVIC knows.

We've also achieved accreditation with the Good Business Charter. This accreditation recognises responsible business behaviour across ten key components. We feel that it is important to be accountable in the way we do business, and by gaining accreditation we are demonstrating our commitment to our staff, suppliers, customers and the environment.

Our accreditations

iso 9001iso 27001 cyber essentials
Good Business Charter accreditation stamp

Our values

Straight-talking and approachable

We’re respected for telling it as it is. We are friendly, engaging and welcoming, and pride ourselves in building genuine, honest and lasting relationships with clients.

Expert and flexible

We’re skilled at applying the technology and know-how that can transform user experience, and deliver excellent service by listening to the needs of our clients.

Innovative and curious

We believe in innovation and are always open to new ideas, and have a passion for building great user experiences that help businesses prosper and make a difference to society.

Trusted and collaborative

We’re respected for the quality of our work and the integrity of our relationships, and strive to be open, honest and professional with everyone we come into contact with.

Respectful and supportive

We encourage personal development and value job satisfaction, and engage staff in major decisions. We support the environment and respect diversity, and strive to make a positive social impact.

Our clients

  • Scottish Qualifications Authority (SQA)
  • Scottish Government
  • Independent Office for Police Conduct
  • Kent Fire & Rescue Service
  • Crown Prosecution Service
  • The Pensions Ombudsman
  • St Albans City and District Council
  • Longevitas
  • Volkswagen Group
  • Social Security Scotland
  • National Library of Scotland
  • Historic England
  • The Ethical Standards Commissioner
  • Office for Environmental Protection
  • Falmouth Exeter Plus
  • Fleming Fund
  • Housing Ombudsman Service
  • National Museum of the Royal Navy
  • Energy Saving Trust
  • Marketreach
  • Liverpool John Moores University
  • The Pensions Regulator
  • CCW
  • Epping Forest District Council