Privacy
Background
CIVIC COMPUTING LIMITED, a company incorporated in Scotland (Registered number SC221925) whose registered office at 12 South Charlotte Street, Edinburgh, EH2 4AX ("we/us/our") understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits our websites, https://www.civicuk.com, https://cookiecontrol.com and https://products.civicuk.com (together "Our Site") and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. You will be required to read and accept this Privacy Policy. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately. This Privacy Policy explains how we handle your personal data. Where we rely on your consent for a particular activity, we will request that consent separately.
1. Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
Account means an account required to access and/or use certain areas and features of Our Site;
Cookie means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in Part 14, below; and
Cookie Law means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
2. Information About Us
2.1. Our Site is owned and operated by us.
2.2. Our Data Protection Officer is Ian Burgess, Director, Civic Computing Limited. You can contact our DPO at dpo@civiccomputing.com or by post at 12 South Charlotte Street, Edinburgh, EH2 4AX.
3. What Does This Policy Cover?
This Privacy Policy applies to personal data collected, processed, retained and used through your use of Our Site. Where we process consent records on behalf of our customers, we act as processor under our agreement with the relevant customer. Please refer to that customer's privacy notice for information about its use of your personal data.
4. What Is Personal Data?
Personal data is defined by the General Data Protection Regulation (Regulation (EU) 2016/679) (the "EU GDPR") where applicable in relation to the storage retention and processing of EU personal data, the retained EU law version of the EU GDPR (UK GDPR) as it forms part of the law of England and Wales, Scotland, and Northern Ireland by virtue of section 3 of the European Union (Withdrawal) Act 2018 and the Data Protection Act 2018 (collectively, "the Data Protection Legislation") as 'any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier'.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
5. What Are My Rights?
Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:
- The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 15.
- The right to access the personal data we hold about you. Part 13 will tell you how to do this.
- The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 15 to find out more.
- The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold. Please contact us using the details in Part 15 to find out more.
- The right to restrict (i.e. prevent) the processing of your personal data.
- The right to object to us using your personal data for a particular purpose or purposes.
- The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
- The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
- Rights relating to automated decision-making and profiling. We do not use your personal data in this way.
For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 15.
It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.
Further information about your rights can also be obtained from the Information Commissioner's Office.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner's Office. We would welcome the opportunity to resolve your concerns ourselves however, so please contact us first, using the details in Part 15.
6. What Data Do You Collect and How?
Depending upon your use of Our Site we collect and hold some or all of the personal and non-personal data set out in the table below, using the methods also set out in the table. Please also see Part 14 for more information about our use of Cookies and similar technologies. We do not collect any 'special category' or 'sensitive' personal data, personal data relating to children or data relating to criminal convictions and/or offences. By agreeing to this Privacy Policy you hereby agree not to send us any special category' or 'sensitive' data or data relating to criminal convictions via Our Site.
| Data Collected | How We Collect the Data |
|---|---|
| Identity Information including name and title | We collect name and title, when you supply this to us, for Account creation and management, invoicing purposes, to contact you where permitted and respond to correspondence. |
| Contact information including email address and phone number | We collect contact information, when you supply this to us, for Account creation and management, invoicing purposes, to contact you where permitted and respond to correspondence. |
| Business information including business name and job title | We collect business name and job titles when you provide these to us for Account management and invoicing purposes only. |
| Profile information including preferences, login details and purchase history | Collected via email messages and contact forms and Account usage. |
| Technical information including IP address, log entries of ISP or network service | For consent logs, from the customer's website visitors we collect: A 36-character UUID string uniquely identifying the user browser access, the categories to which the user has consented (or not), the date and time of the request, the anonymized IP of the user, the user agent, and the URL the request came from. Data is anonymised and cannot trace and identify a person. |
| Payment and contact information collected from third-party payment and communication services | We collect payment and contact details via third-party payment and communication services, including payment card details, billing address, and email address. Stripe, our third-party payment processor, when you purchase or renew a Cookie Control licence. Stripe transmits payment confirmation and associated billing contact details to us for Account management and invoicing purposes. We do not store full payment card details ourselves; these are held securely by Stripe as a PCI-DSS compliant payment processor. |
7. How Do You Use My Personal Data?
Under the Data Protection Legislation, we must always have a lawful basis for using personal data. The following table describes how we will use your personal data, and our lawful bases for doing so:
| What We Do | What Data We Use | Our Lawful Basis |
|---|---|---|
| Providing and managing your access to Our Site. | email address, payment details and name. | Article 6(1)(b) UK GDPR. Processing your email address, payment details and name is necessary to provide you with access to Cookie Control under the terms of your licence agreement with us. |
| Personalising and tailoring your experience on Our Site. | email address, payment details and name, company name and address, technical information including IP address, log entries of ISP or network service. | Legitimate interests — Article 6(1)(f) UK GDPR. We have a legitimate interest in tailoring your experience of Our Site to make it more relevant and useful to you as a licence holder. This processing does not override your rights and interests. |
| Administering Our Site. | email address, payment details and name, technical information including IP address, log entries of ISP or network service. | Legitimate interests — Article 6(1)(f) UK GDPR. We have a legitimate interest in maintaining the security, performance, and availability of the Cookie Control platform and associated infrastructure for all users. |
| Administering our business. | email address, payment details and name. | Performance of a contract and legal obligation — Articles 6(1)(b) and 6(1)(c) UK GDPR. Processing is necessary to manage invoicing, payment collection, and compliance with our statutory financial and tax obligations under UK law. |
| Personalising and tailoring our products and services for you. | email address and name, profile information including preferences, login details and purchase history. | Legitimate interests — Article 6(1)(f) UK GDPR. We have a legitimate interest in using your data to improve, develop and personalise Cookie Control as a product. This helps us provide a better service to all clients and does not materially affect your rights. |
| Communicating with you. | email address and name. | Performance of a contract and legitimate interests — Articles 6(1)(b) and 6(1)(f) UK GDPR. Communications necessary to deliver your licence (e.g. account notices, support responses) are processed under contract. Communications to maintain our client relationship are processed under our legitimate interest in doing so. |
| Supplying you with information by email that you have opted-in-to (you may opt-out at any time by unsubscribing from our newsletter or by sending us an email requesting your data deletion). | email address and name, profile information including preferences, login details and purchase history. | Consent — Article 6(1)(a) UK GDPR. Where you have opted in to receive marketing communications from us, we rely on your freely given, specific and informed consent. You may withdraw your consent at any time by unsubscribing from our emails or by contacting us at info@civicuk.com. |
| Providing and managing your Account. | email address, business information, profile information including preferences, login details and purchase history, payment details and name. | Performance of a contract — Article 6(1)(b) UK GDPR. Processing your email address, payment details and name is necessary to create, maintain and manage your Cookie Control account and to deliver the SaaS service to you. |
| Website analytics, advertising and conversion measurement, as described in Part 14. | Online identifiers and device, browsing and interaction information collected through the relevant technologies. | Consent — Article 6(1)(a) UK GDPR. |
Where we refer to performance of a contract, this applies where you are personally a party to that contract. Where you act on behalf of a corporate customer, we instead rely on our legitimate interest in administering and providing services to that customer, except where another stated lawful basis applies.
With your permission and/or where permitted by law, we may also use your data for marketing purposes which may include contacting you by email with information, news and offers on Our products. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.
We will only use your personal data for the purpose(s) for which it was originally collected unless we reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your personal data for that purpose. If we do use your personal data in this way and you wish us to explain how the new purpose is compatible with the original, please contact us using the details in Part 15.
If we need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, we will inform you and explain the legal basis which allows us to do so.
In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.
We use access logs to investigate suspected unauthorised access to our systems, relying on our legitimate interest in maintaining their security. All log file information collected by us is kept secure, and no access to raw log files is given to any third party.
8. How Long Will You Keep My Personal Data?
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):
| Type of Data | How Long We Keep It |
|---|---|
| Identity Information including name and job title. | Account duration. |
| Contact information including email address. | Account duration. |
| Business information including company name, VAT number and address. | Account duration. |
| Profile information including email address and password, purchase history. | Account duration. |
| Technical information: For consent logs, from the customer's website visitors we collect: A 36-character UUID string uniquely identifying the user browser access, the categories to which the user has consented (or not), the date and time of the request, the anonymized IP of the user, the user agent, and the URL the request came from. | One calendar year from the date of collection. |
We retain certain information after Account closure where necessary to comply with legal obligations, resolve disputes or respect marketing opt, outs. We retain accounting records for five years from the end of the financial year to which they relate, or longer where required by law. We retain claims, related records for as long as reasonably necessary to establish, exercise or defend legal claims, taking account of the applicable prescription or limitation periods. We retain the minimum marketing suppression information necessary for as long as required to respect your opt-out. We retain website analytics and advertising information for no longer than necessary for the purposes described in this Policy, taking account of the relevant service's retention settings and our need to measure website use and campaign performance.
9. How and Where Do You Store or Transfer My Personal Data?
We will store some of your personal data in the UK. This means that it will be fully protected under the Data Protection Legislation.
We will store some of your personal data within the European Economic Area (the “EEA”). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that your personal data will be fully protected under the EU GDPR and/or to equivalent standards by law. Transfers of personal data to the EEA from the UK are permitted without additional safeguards.
Some of your personal data may be transferred to countries outside of the UK and the EEA through our analytics, advertising and other third-party services described in this Policy. These are known as “third countries”. We will take additional steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and the EEA and under the Data Protection Legislation as follows:
a) your personal data will only be transferred to countries that are deemed to provide an adequate level of protection for personal data. For example we will only send personal data to entities within the United States America who are certified as adhering to the EU-U.S. Data Privacy Framework principles and its UK extension. For further information about adequacy decisions and adequacy regulations, please refer to the Information Commissioner's Office; or
b) we will use specific approved contracts which ensure the same levels of personal data protection that apply under the Data Protection Legislation. For further information, please refer to the Information Commissioner's Office.
Please contact us using the details below in Part 15 for further information about the particular data protection safeguards used by us when transferring your personal data to a third country.
The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including the following:
- limiting access to your personal data to those employees, agents, contractors, and other third parties with a legitimate need to know and ensuring that they are subject to duties of confidentiality;
- procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your personal data) including notifying you and/or the Information Commissioner's Office where we are legally required to do so;
- encrypting all personal data using AES-256 encryption both at rest and in transit via TLS 1.2 or higher; enforcing multi-factor authentication (MFA) on all primary systems and administrative accounts; applying role-based access controls on a least-privilege basis; maintaining immutable offsite backups with regular integrity testing; conducting regular vulnerability scanning and patch management; operating a cloud-hosted infrastructure governed by our ISO 27001-certified Information Security Management System.
10. Do You Share My Personal Data?
We will not share any of your personal data with any third parties for any purposes, subject to the following exceptions.
If we sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy Policy.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
We may share your personal data with other companies in our group for administrative and company management purposes. This includes subsidiaries.
We may sometimes contract with the following third parties to supply certain products or services.
| Recipient | Activity Carried Out | Sector | Location |
|---|---|---|---|
| Amazon Web Services | Cloud infrastructure services and hosting for our Cookie Control platform. | Cloud computing | UK and EU regions |
| Stripe | Card payments and email communication. | Payment management providers | UK and IE |
If any of your personal data is shared with a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party's obligations under the law, as described above in Part 9.
We also disclose relevant device, browsing and interaction information to the analytics, advertising and embedded-content providers identified in Part 14 where those services are used, subject to the applicable consent requirements.
11. How Can I Control My Personal Data?
11.1. In addition to your rights under the Data Protection Legislation, set out in Part 5, when you submit personal data via Our Site, you may be given options to restrict our use of your personal data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails or by sending us an email to info@civicuk.com.
11.2. You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service ("the TPS"), the Corporate Telephone Preference Service ("the CTPS"), and the Mailing Preference Service ("the MPS"). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.
12. Can I Withhold Information?
You may be able to access certain parts of Our Site without providing any personal data at all. However, to use all features and functions available you may be required to submit or allow for the collection of certain data.
You may restrict our use of Cookies. For more information, see Part 14.
13. How Can I Access My Personal Data?
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
You may make a subject access request verbally or in writing, including using the contact details shown in Part 15. There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
We will respond to your subject access request within one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
14. How Do You Use Cookies?
Our Site places and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of Our Site. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
By using Our Site, you may also receive certain third-party Cookies on your computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than us.
Our Site uses analytics services provided by Google. Analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how Our site is used. This, in turn, enables us to improve Our Site.
The analytics service(s) used by Our Site use(s) Cookies to gather the required information. You do not have to allow us to use these Cookies, however whilst our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable us to continually improve Our Site, making it a better and more useful experience for you.
All Cookies used by and on Our Site are used in accordance with current Cookie Law.
Before Cookies are placed on your computer or device, you will be shown a cookie consent banner requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended.
Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown in the table below. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser's settings as detailed below, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
The analytics service(s) used by Our Site use(s) Cookies to gather the required information. You do not have to allow us to use these Cookies, however with your consent, it does not pose any risk to your privacy or your safe use of Our Site, it does enable us to continually improve Our Site, making it a better and more useful experience for you.
The following Cookies may be placed on your computer or device:
First-party cookies
These cookies support essential website functionality, session management, security and remembering your cookie preferences.
An asterisk (*) in the cookie name acts as a wildcard, representing any sequence of characters following the stated prefix.
| Cookie Name | Description | Category |
|---|---|---|
| HACIVICLB, HACIVIC*, HAAPPLB | These cookies are used by CIVIC's load balancer to identify the server that is active for your request on our cluster. Its purpose is to improve the performance of the website. The cookie is essential to the operation of the site and is always set by the load balancer, but does not store any personal information. These cookie may also be set from other domains managed by CIVIC, such as civicuk.com or civicucomputing.com Expiry: Session | Necessary |
| JSESSIONID, jwtSig, jwtPld | These are simple tokens used by server side applications to identify your unique session on the website. They are necessary to maintain your authenticated session when logging into and accessing secure areas of the website. Expiry: 1 day | Necessary |
| CookieControl | This cookie is set by the Cookie Control consent banner to remember user's consent preferences Expiry: 90 days | Necessary |
| cf_clearance | This is a security cookie set by Cloudflare to record whether a visitor has passed a CAPTCHA or Javascript security challenge. Expiry: 1 year | Necessary |
| __cf_bm | This is a security cookie set by Cloudflare's bot products to identify and mitigate automated traffic to protect the website from bad bots. The __cf_bm cookie is necessary for the proper functioning of these bot solutions and may be set by third parties as well after consent for the protection of their services against malicious bots and abuse. Expiry: 30 minutes | Necessary |
Third-party cookies
These cookies are associated with external services used on our website.
Some pages on this website include content from third-party services: code examples hosted on JSFiddle and videos hosted on YouTube (provided by Google). Where possible, we use the privacy-enhanced options available for embedding this content to help minimise the information shared with these services and this content is not loaded until you choose to load an example or play a video. When you do, your browser connects directly to that service, which may collect information about your visit using cookies or similar technologies. Please see the JSFiddle privacy policy(opens in a new window) and the Google privacy policy(opens in a new window) for more information.
An asterisk (*) in the cookie name acts as a wildcard, representing any sequence of characters following the stated prefix.
Stripe
Stripe is used to support payment processing.
Their assets and cookies will be set after accessing pages such as sign up where payment may be required, and will persist throughout the website for the purposes of fraud detection.
| Cookie Name | Description | Category |
|---|---|---|
| __stripe_mid | Session cookie for Stripe used to collect payments Expiry: 1 year | Necessary |
| __stripe_sid | Session cookie for Stripe used to collect payments Expiry: 30 minutes | Necessary |
| m | Set by payment provider stripe.com to process payments. Expiry: 1 year | Necessary |
Microsoft
These cookies support website analytics, traffic measurement and advertising-related services.
Consent Mode is enabled on the website which allows for dynamic consent signals. This means certain assets may load in advance of consent, though all consent signals are set to denied by default and tracking only occurs after acceptance of the associated category.
| Cookie Name | Description | Category |
|---|---|---|
| _clck | This cookie is installed by Microsoft Clarity to store information of how visitors use a website and help in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visited in an anonymous form. Expiry: 1 year | Analytics |
| _clsk | This cookie is installed by Microsoft Clarity to store information of how visitors use a website and help in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visited in an anonymous form. Expiry: 24 hours | Analytics |
| MR | Used to collect information for analytics purposes. Expiry: 7 days | Analytics |
| SM | This cookie is used to measure the use of the website for internal analytics Expiry: Session | Analytics |
| SRM_B | Collected user data is specifically adapted to the user or device. The user can also be followed outside of the loaded website, creating a picture of the visitor's behavior. Expiry: 1 year | Analytics |
| CLID | Identifies a unique user the very first time they are encountered on any site running Microsoft Clarity. Expiry: 1 year | Analytics |
| MUID | Identifies unique web browsers visiting Microsoft sites. These cookies are used for advertising, site analytics, and other operational purposes. Expiry: 1 year | Analytics / Marketing |
| ANONCHK | Used to store session ID for a users session to ensure that clicks from adverts on the Bing search engine are verified for reporting purposes and personalisation. Expiry: 10 minutes | Marketing |
These cookies are used for Google Analytics and Google Ads.
Consent Mode is enabled on the website which allows for dynamic consent signals. This means certain assets may load in advance of consent, though all consent signals are set to denied by default and tracking only occurs after acceptance of the associated category.
| Cookie Name | Description | Category |
|---|---|---|
| _ga*, _ga_*, _gcl_au | We use Google Analytics and Google Ads to monitor traffic levels, search queries, visits to this website and conversion tracking for Cookie Control licence purchases. Google Analytics stores IP addresses anonymously on its servers in the US. Neither CIVIC nor Google associate your IP address with any personally identifiable information. These cookies enable Google to determine whether you are a returning visitor to the site, and to track the pages that you visit during your session. They are set only after you have given us consent to use cookies. Expiry: 2 years | Analytics / Marketing |
| __Secure-* | "Google cookies used to maintain secure sessions, protect against fraudulent activity and support the functionality of Google services. Depending on the specific cookie, they may also be used for analytics or advertising purposes." Expiry: 1 year 1 month | Analytics / Marketing |
DoubleClick (Google)
These cookies support Google's DoubleClick advertising services.
| Cookie Name | Description | Category |
|---|---|---|
| test_cookie | This cookie is set by DoubleClick (which is owned by Google) to determine if the website visitor's browser supports cookies. Expiry: 15 minutes | Marketing |
| IDE | This cookie is used for targeting, analyzing and optimisation of ad campaigns in DoubleClick/Google Marketing Suite Expiry: 1 year | Marketing |
Matomo
These cookies support website analytics and the Matomo opt-out feature.
| Cookie Name | Description | Category |
|---|---|---|
| _pk_id* | This cookie is used to help website owners track visitor behaviour and measure site performance. It is a pattern type cookie, where the prefix _pk_id is followed by a short series of numbers and letters, which is believed to be a reference code for the domain setting the cookie. Expiry: 1 year and 1 month | Analytics |
| _pk_ses* | This cookie is used to help website owners track visitor behaviour and measure site performance. It is a pattern type cookie, where the prefix _pk_ses is followed by a short series of numbers and letters, which is believed to be a reference code for the domain setting the cookie. Expiry: 30 minutes | Analytics |
| _MATOMO_SESSID | For the use of the opt-out feature of MATOMO Analytics (this is called a nonce and helps prevent CSRF security issues). Expiry: 14 days | Analytics |
Meta Facebook Pixel
This cookie supports advertising services from Facebook.
| Cookie Name | Description | Category |
|---|---|---|
| _fbp | Used by Meta/Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. Expiry: 3 months | Marketing |
| _fbc | Used by Meta/Facebook to track and attribute website conversions (such as purchases or sign-ups) back to a specific Facebook advertisement click. Expiry: 3 months | Marketing |
| fr | Meta/Facebook's primary third-party advertising cookie, used to deliver, measure, and optimize the relevance of advertisements across the web based on user behavior. Expiry: 3 months | Marketing |
These cookies support LinkedIn services and embedded content.
| Cookie Name | Description | Category |
|---|---|---|
| bcookie | Used by LinkedIn to track the use of embedded services. Expiry: 1 year | Marketing |
| li_gc | Used to by LinkedIn store guest consent to the use of cookies for non-essential purposes. Expiry: 6 months | Marketing |
| li_fat_id | Used by LinkedIn to track website conversions (such as form submissions or sign-ups) and attribute them directly back to a specific LinkedIn advertisement click. Expiry: 30 days | Marketing |
| li_sugr | Used by LinkedIn to make a probabilistic match of a visitor's identity, allowing for browser identification and personalized advertisement retargeting outside of the platform. Expiry: 3 months | Marketing |
| lidc | Used by LinkedIn, for tracking the use of embedded services. Expiry: 24 hours | Marketing |
| UserMatchHistory | Used by LinkedIn to synchronize visitor tracking IDs across multiple websites, enabling cross-device advertisement targeting and conversion reporting. Expiry: 30 days | Marketing |
| AnalyticsSyncHistory | Used by LinkedIn to store information about the time a data synchronization took place with its analytics services for cross-site tracking and performance measurement. Expiry: 30 days | Marketing |
These cookies support the Reddit Pixel which is used to understand how users interact with our website and to measure the effectiveness of Reddit advertising.
| Cookie Name | Description | Category |
|---|---|---|
| csv | A session validation and routing cookie set by Reddit to support platform infrastructure and ad performance measurement. Expiry: 1 year | Marketing |
| edgebucket | Used by Reddit to assign a user to a specific server cluster for load balancing and content delivery, while aiding in ad personalization. Expiry: 1 year | Marketing |
| loid | A logged-out user tracking identifier set by Reddit to measure interactions with embedded content and deliver targeted advertising. Expiry: 1 year | Marketing |
In order to improve our website structure and functionality, we count the number of visitors and how visitors move around Our Site. More specifically, we are tracking the following fully anonymised information:
- Masked 2 byte(s) IPs - e.g. 192.168.xxx.xxx
- Date and time of a page request
- Title of the page being viewed (Page Title)
- URL of the page being viewed (Page URL)
- URL of the page that was viewed prior to the current page (Referrer URL)
- Screen resolution being used
- Time in local user’s timezone
- Files that were clicked and downloaded (Download)
- Links to an outside domain that were clicked (Outlink)
- Pages generation time/Page speed (the time it takes for webpages to be generated by the webserver and then downloaded by the user)
- Main Language of the browser being used (Accept-Language header)
- User Agent of the browser being used (User-Agent header)
The analytics information listed above is collected in anonymous form and does not include personal data or geolocation information.
15. How Do I Contact You?
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention of Ian Burgess, Director):
Email address: info@civicuk.com.
Telephone number: +44 (0)131 624 9830.
Postal Address: 12 South Charlotte Street, Edinburgh, Scotland - EH2 4AX
16. Changes to this Privacy Policy
We may change this Privacy Policy from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection. Any changes will be immediately posted on Our Site. If the changes materially affect the way in which we collect, process, retain or store your personal data, you will be required to accept these revised terms. Any minor changes will be deemed to have been accepted on your first use of Our Site following the minor alterations. We recommend that you check this page regularly to keep up-to-date. This Privacy Policy was last updated on 11/11/2026.