Public sector

Citizen-focused digital experiences and creative solutions for every level of government

We help central and local government deliver accessible, secure and efficient services that inform and explain, meet GDS standards and put people first.

Public sector header

Simplifying civic tasks, reducing costs and building public trust – from Whitehall to the town hall

Public sector

GDS and WCAG 2.2

Our design and development processes meet Government Digital Service (GDS) standards and are WCAG 2.2 compliant – the benchmarks for high-quality, user-focused digital public services in the UK. 

Modern, flexible platforms

We specialise in the phased migration of outdated, inefficient and costly legacy technology to new, flexible platforms (using Drupal, WordPress and custom code) that are secure, scalable and easy to manage.

UX design

Whether people are applying for a council tax rebate or booking a waste collection, our user-centred design simplifies complex civic tasks, reduces citizen frustration and lowers demand on call centres.

Compelling creative

From developing a new visual identity to designing public information materials, we combine creative insight with memorable design to help public sector organisations reach their diverse audiences.

Secure data and system integration

We build platforms with robust data governance, and are experts at developing secure APIs that connect public-facing websites to internal systems such as CRMs, payment gateways and case management tools.

For the project to renew our website, CIVIC had everything that we needed. From planning and carrying out user research to redesigning our information architecture and navigation, to revolutionising the site's look and feel and ensuring full accessibility, they had the expertise and personnel to make this major project happen on time, on budget and beyond our initial expectations. We felt fully supported throughout the whole process and couldn't be more pleased with the final result.
Ben Harding
CPS Website Manager

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