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Service Delivery Manager / Technical Project Manager

We’re looking for a Service Delivery Manager / Technical Project Manager to join our team.

You’ll ideally have 4+ years experience delivering projects and ongoing service contracts involving websites based on Drupal, Wordpress, WooCommerce, Joomla, Ibexa and/or custom/bespoke PHP-based solutions.

In this role, you’ll report to the CMS and eCommerce Practice Lead and work closely with them to ensure that agreed services are delivered on time, on budget and to a high standard. 

Responsibilities

  • Manage client contracts (new development, call-offs, hosting, maintenance and support)
  • Create and/or review and sign-off any deliverables, reports and outputs before they are sent to clients or other internal/external teams
  • Investigate possible new opportunities / extension of contracts with existing, assigned clients
  • Setup priorities and create task lists for the CMS and e-Commerce team members, including requirement analysis, design process, development, content population, maintenance and support of websites / solutions
  • Liaise with Software Engineers and Web Developers in order to agree requirements, approaches, methodologies, effort estimates and timescales
  • Liaise with the Web Manager(s) to assign and schedule tasks deriving from client requests
  • Liaise with external collaborators / suppliers to agree budget, requirements, timescales, deliverables and invoicing schedules
  • Review projects on our CRM and make sure stages are setup properly, timesheets are kept up-to-date and invoices are raised timely and correctly
  • Contribute to the creation of proposals (requirements, budget, timescales)

Essential skills

  • Strong knowledge of Drupal and Wordpress (including major plugins) features and super admin capabilities
  • Full understanding of all project stages and dependences to ensure required data is collected and disseminated timely and appropriately (internally and externally)
  • Understanding of framework / tendering processes
  • Proven experience in creating functional specifications
  • Understanding of industry / market trends
  • Proven experience using Office tools, in order to create and format documents, spreadsheets, presentations etc
  • Proven experience using online collaboration tools, such as email clients, calendars, chat / messaging applications etc

Desirable skills

  • Understanding and knowledge of HTML and CSS
  • Familiarity with popular online tools used for the provision of services such as MailChimp, OpenEmm etc
  • Familiarity with online tracking / analytical tools such as Google Analytics, Matomo etc
  • Knowledge / understanding of User Experience concepts and best practices
  • Knowledge / understanding of Accessibility concepts and best practices

Soft skills

  • Strong communication and negotiation skills
  • Project management skills
  • Understanding of business processes
  • Pro-activeness to provide assistance / guidance for various levels of client users
  • Pro-activeness to provide assistance / guidance for internal team members
  • Strong time management skills

What we’re offering

  • A competitive salary
  • Private health care
  • Company pension
  • Generous training and personal development
  • Supportive, innovative, skilled and enthusiastic colleagues
  • A friendly work environment where you are encouraged to share your experience, learn from others and develop your career
  • Flexible working arrangement
  • Performance related bonus scheme
  • Child tax credits

How to apply

If you're a team player who is content to be very well paid for doing a job that you love in a pleasant digital environment that supports innovation and creativity, then we'd love to hear from you.

Send your CV and covering letter to info@civicuk.com.